POLICIES

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SHIPPING & DELIVERY

We offer Free Shipping on all orders within Australia for orders $120 and over.
Any purchase under $120 there will be a $13.00 shipping cost

Please note we deliver to PO box addresses using Post Office.

A local pickup option is available for those within the Perth metropolitan area.

Contact us for details and to determine a suitable time to collect your order.

DELIVERY TIME
We dispatch your item within 3 working days.

Allow 5-10 working days for delivery to within Western Australia. and 5-15 days to Eastern States in Australia using courier services or Australia Post

DISCLAIMER 
Please note we are not a courier company ourselves and can only give an estimate on delivery time.

Luxury Bath Co. cannot be held accountable for late delivery.

An order cannot be cancelled or changed once in transit.
We use track and trace courier companies Australia Post, Sendle.

If you have a domestic preference, please specify this in the notes when checking out.
Once payment is received, we will endeavour to send your order within 3 business days.

If an order is placed outside of our business hours, on weekends or public holidays it will be processed the following business day.
An email will be sent with a copy of your receipt and tracking details once payment is received.

Please hold on to your receipt should you wish to return or exchange your purchase.

LOST PARCELS
If an item is lost in transit from Luxury Bath Co. an investigation will be carried out.

We will do our best to provide the best outcome for the customer.

Please contact us directly if you have any issues with delivery and shipping for your order.
 

 

RETURNS & REFUNDS

Our policy lasts 15 days.

If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Only faulty or damaged products are eligible for return or exchange.

To complete your return, we require a receipt or proof of purchase.  We do not offer refunds for a change of mind.

We do not accept returns or refunds unless your product is faulty, however, we want our customers to be happy so please contact us if you’re not satisfied!
Several types of goods are exempt from being returned.  Perishable goods such as food, flowers, newspapers or magazines cannot be returned.  We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards

  • Some health and personal care items

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank.  There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at luxurybathco@gmail.com

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES
We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at luxurybathco@gmail.com to get further information on the process.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

RETURN SHIPPING
To return your product, please send us an email at luxurybathco@gmail.com to get further information on the process.
You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $120, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

PRIVACY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.luxuybathco.com.au (the “Site”).


PERSONAL INFORMATION WE COLLECT
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including email address, postal address, and phone number.  We refer to this information as “Order Information.”) We use these details purely for the purpose of sending the order.


HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services and newsletters with relevant information. 


SHARING YOUR PERSONAL INFORMATION
We do not share your personal information with any third party.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at luxurybathco.@gmail.com